Shipping Time
Q: What is the shipping time for orders?
A: Our standard shipping time is one to two weeks for business days.
Order Issues
Q: What should I do if there's something wrong with my order, quality, or manufacturing?
A: If you encounter any issues with your order, quality, or manufacturing, please contact us within 48 hours of receiving the item. We'll be happy to assist you.
Order Cancellation
Q: Can I cancel my order?
A: Yes, you can cancel your order within 10 hours of placing it. Once the item has been manufactured, it will be too late to cancel.
Order Refusal
Q: Do you refuse orders?
A: Yes, we reserve the right to refuse any order at any time. Please note that we primarily sell in the US, Canada, and the UK.
More Questions
Q: Can I change my delivery address after my order has been shipped?
A: Unfortunately, we cannot accommodate changes to delivery addresses once an order has been shipped. Please ensure that your delivery address is accurate at the time of purchase to avoid any inconvenience.
Q: What if there is an error in my order?
A: While we strive for accuracy, we cannot guarantee a full solution for any errors. It is essential to ensure that all information provided during the ordering process is accurate and entered correctly.
Q: Can I return an item if I'm not satisfied with my purchase?
A: All sales are final, and items cannot be returned. However, if you encounter any issues with your order, please contact us, and we will do our best to assist you.
Q: How do I contact customer service?
A: For any inquiries or assistance, please contact our customer service team via email at message@eanime.com or through our website's contact page.
Q: Are there any additional fees for international orders?
A: International orders may be subject to customs duties, taxes, and other fees imposed by the destination country. These fees are the responsibility of the customer and are not included in the order total.
Q: How long does it take to process a refund?
A: Refunds are typically processed within 5-7 business days after the return has been received and inspected. However, processing times may vary depending on your financial institution.